Returns and Exchanges
OUR RETURNS AND EXCHANGE POLICY
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met based on your purchase type below:
1. The items with the original receipt are refunded within 28 days of purchase
2. Items must be in original condition as purchased and unused as assessed by Foot Locker
Online purchases can be returned to us for a refund only (ensuring you meet the conditions of the above Returns and Exchange policy) using the enclosed Returns Form and pre paid address label. Simply fill out this form, ensuring all fields are complete. Put the completed form and your product into a satchel or box, seal well, attach the return address label and drop at the counter in any Australia Post outlet* or put in any Australia Post mail box. Do not attach anything to the original shoe box. If you send back shoes with packing tape on the shoe box, your return will not be accepted.
If you misplace the pre paid address label contact Customer Service on 1800 953 330 Monday – Friday 9am – 8pm, Saturday – Sunday 10am – 8:30pm AEST and they can email you a new label (which you will need to print).
Please allow 5 – 10 days for us to assess and process your return once received at our warehouse. It may take additional time for the refund to appear in your account.
We will credit the original payment method according to the processing time of your bank.
At this time, exchanges cannot be made for online purchases when sending items back to us. For exchanges, take the product and proof of purchase into your nearest store, ensuring you meet the conditions of the above Returns and Exchange policy. Please note, if Afterpay was the original payment method, exchanges cannot be done in stores. Afterpay items can only be sent back to Foot Locker’s warehouse for a refund to be processed. Exchanges are not available for Afterpay purchases in store.
*We prefer it if you take your return to the counter at any Australia Post outlet. This is because it will be scanned and can be tracked, whereas if you just put your return in a post box, it will not be scanned and there will be no tracking available. For refunds where Afterpay was the original payment method, item(s) must be sent back to Foot Locker’s warehouse for the refund to be processed. Refunds cannot be processed in store where Afterpay was the original payment method.
STORE TO STORE / STORE TO DOOR / IN STORE PURCHASES
Store to store, store to door and in store refunds can be made in any store ensuring you meet the conditions of the above Returns and Exchange policy.
Store to store, store to door and in store exchanges can be made in any store ensuring you meet the conditions of the above Returns and Exchange policy.
We will exchange or refund faulty goods if there is a manufacturing fault with the product as assessed by Foot Locker or there are defects that were not obvious or we did not bring to your attention. Refunds or exchanges will only be given if you have a proof of purchase.